Ben Rios Rios Resume

Ben Rios Rios

Ben Rios Rios Personal Profile

Dedicated and versatile professional with a strong educational background in Business Administration and a proven track record of success in various roles. Adept at handling diverse responsibilities and adapting to dynamic work environments. Fluent in both English and Spanish, with advanced computer skills and specialized knowledge in heavy machinery rental, administration and maintenance.

Key Skills

  • Management: Proficient in overseeing operations, team leadership, and project management.
  • Customer Service: Exceptional interpersonal skills with a history of providing high-quality customer support.
  • Technical Expertise: Skilled in maintaining and repairing heavy machinery and equipment.
  • Multilingual: Fluent in English and Spanish, enabling effective communication with diverse audiences.
  • Computer Proficiency: Advanced knowledge of computer programs and equipment, facilitating efficient data management.
  • Financial Acumen: Experienced in credit application processes and financial management.
  • Leadership: Proven ability to lead and manage teams, ensuring optimal performance.
  • Problem Solving: Adept at identifying and resolving issues to improve efficiency and productivity.
  • Adaptability: Capable of thriving in fast-paced, ever-changing environments.
  • Diving Certification: Certified diver with expertise in underwater activities.

Academic Background

  • Primary Education: Nueva California Elementary School
  • Secondary Education: Tustin High School, California, USA
  • University Education: Bachelor’s degree in Business Administration from ULACIT.

Seminars, Projects, and Various Courses

  • “How to Grow Your Federal Government Business” hosted by Wissem Sghaier and Tom Deos (Aug 2020)
  • Panama Global Banking Summit 2019
  • Panama Global Banking Summit 2018
  • Panama Global Banking Summit 2017
  • Seminar on Usage and Maintenance of Backhoe Loaders (Airco 2013)
  • Seminar on Excellence, Leaders of the Third Millennium (Miguel Ángel Cornejo, 1999)
  • Leadership Workshop (Carlos Marín, 1994)

Work Experience

Keylink Agency: Chief Writer and Customer Service Representant (Currently)

Sitel: Customer Service ( 2020 – 2021)

Magic Solutions: Creator and Manager, Customer Service Solutions (2016 -Present)

MS Processing: Web Sales Management and Chargeback Representment (2018-Present)

Highland Agricultural Development, Chiriquí Province (2020- Present)

HPH Consorcio Línea 3 Metro de Panamá: Creation of Foundations for Piles and Backfill (April 2022-November 2022)

Cero Chargeback: Credit Process and Chargeback Manager (February 2018 – March 2022)

Sitel: Customer Service (August 2017 – February 2018)

Top Equipment S.A.: Operations Manager (2009 – 2017)

Taller El Garaje: General Administrator (2006 – 2009)

Star Contact Panamá: Sales and Customer Service (2006)

Dell: Customer Care Department, Customer Service (2004 – 2006)

Autoklasse: Distributor of European Auto Parts, Bodyshop and Mechanic Repairs (1999 – 2004)

Personal Vegetable Farming Project: Cerro Punta (1997 – 1998)

Scuba Panamá: Customer Service and Basic Diving Classes for Howard, Rodman, and Corozal

US Military Bases (1994 – 1996)

HUD Urban & Housing Development: Administrative Assistant (1993)

Orange County Register: Sales Agent (1992)